Why RPA implementations fail
Proving the value in five steps
1. Get the scope
2. Capture, map and identify
Identifying processes for RPA is time-consuming and error-prone, especially when there is a knowledge gap between managerial and the operational employees. It’s time-consuming because companies lack intelligent tools and rely on a series of discussions with subject-matter experts as the chief source of information for a process. Process descriptions are often inaccurate or incomplete making RPA process prone to error. These errors increase project risk and extend timelines due to costly cycles of exchanges between client, business analysts, and developers.
Analysing the business and map processes at keystroke level allows RPA experts to get a good picture of areas where configuration will be complex. Standard operating procedures, training materials and system manuals will be great inputs, but not enough by themselves. Have the RPA experts sit with the process experts to map what really happens. It eventually makes it easier to plot costs and service levels to the processes as a baseline.
3. Analyse and design
With the scope defined and mapped, you can identify processes and parts of processes most suitable for automation. Next, calculate the time and cost to implement these, as well as the benefits of doing so. The following step is to design a target operating model (TOM) — a graphical depiction of the desired business structure and processes affected by the RPA implementation; it should detail everything from stakeholders to the applications/systems used by the automation. It’s important to map not just the RPA portions but also the scope of the business to determine how to redeploy freed resources to drive greater business value.
4. Forecast the implementation journey
Consider all that is involved in the transformation and don’t underestimate the time required for change management and benefits realisation. Create the implementation plan and financial model by looking at the savings and the cost avoidance that this transformation will bring over an estimated three to five years. Consider the cost of implementing RPA without forgetting about its maintenance — updating it to take on additional tasks as needed.
5. Gain top management support
The final step is to use the business case, TOM and strategy to get support for prioritising this transformation. The business case will be usually predicting ROIs of 300% or more, making the case easier to roll out.
At Untrite, we provide smart RPA solutions for high growth companies. We are very excited about the new projects we are taking on helping our clients’ employees focus on productivity — not processing. Follow our next steps by subscribing to our newsletter or get in touch by emailing me directly at firstname.lastname@example.org.