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for technical support teams

Untrite Mira harnesses cutting-edge AI technology previously exclusive to government agencies, empowering your customer service team with instantaneous access to consolidated organisational knowledge, intelligent workload distribution, and advanced risk calculation capabilities – revolutionising productivity, employee satisfaction, and customer experiences while streamlining operations and reducing costs.

“Your agents can be productive from day one"

Larger organisations with legacy systems and specialised knowledge suffer from data silos and fragmented information. Mira changes that.

What does Mira help with

- Organisations struggle with disconnected systems and information silos, making it difficult and costly to onboard new staff and get them up to speed quickly on critical knowledge and processes.

- There is a shortage of highly specialised experts across many domains, making them expensive and scarce resources to hire and retain.

- Companies undergoing mergers and acquisitions face challenges in unifying operations, removing redundant roles, and consolidating disparate, siloed systems and workflows.

Untrite Mira is an AI-powered decision intelligence platform designed specifically for highly specialised customer support operations.

Untrite Mira empowers you to unlock value from data and information at a speed and scale previously unattainable.

A secure platform providing one source of truth.

Increase productivity

Accelerate time-to-productivity for new hires by providing instant access to consolidated organisational knowledge and expertise.

Reduce churn

Prevent employee burnout and reduce churn by intelligently distributing workloads, prioritising high-impact tasks, and providing real-time performance feedback.

Calculate risk

Prioritise high-stakes, high-risk cases through advanced risk calculation algorithms that analyse case complexities and potential impacts.

Make data-informed decisions

Gather and synthesise crucial information from multiple sources to enable data-driven, informed decision-making.

Screenshot untrite mira

What we do

Technology used by law enforcement agencies

Our cutting-edge AI technology was originally developed for national security and law enforcement applications, making it inaccessible to the private sector until now. We are bringing this emerging technology to commercial clients, enabling them to leverage the same advanced capabilities.

Cloud based or on-prem - you choose.

Tailored to your needs

Mira is offered as a cloud-based subscription service (or on-prem where needed), with pricing based on factors such as the number of users, data volume, and integration requirements.

Reduce churn

We also provide professional services for system integration, data migration, and custom configuration to ensure seamless deployment within your existing infrastructure.

Calculate risk

Optional premium support and managed services are available for organisations requiring dedicated assistance and ongoing optimisation.

The Technology

technology untrite

Untrite platform is an AI-powered system that links all internal unstructured data sources together, either through API-build connectors or by providing a custom connectors for company's legacy systems. We don’t require all information to be in one place, a unified format or a data lake. We don’t copy any data and we follow all permissioning rules; all stays in the original data sources.

Untrite platform ingests and processes internal and publicly available unstructured data such as social media, transcribing videos and audio and translating foreign language documents to understand the meaning behind words as a human would do.

Untrite state-of-the-art Natural Language Processing (NLP) and Machine Learning algorithms extract all of the entities - people, places, objects, locations and other relevant to the case things - from the free text and other data to transform its value.

Untrite platform automatically builds a unique, ever-expanding and learning Knowledge Graph of the extracted entities, identifying the deepest and most complex connections in all of the information.

Untrite Knowledge Fabric and Machine Learning algorithms enable powerful relationship analysis between previously siloed data, uncovering connections and patterns between people, events, places and objects that may otherwise seem unrelated.

Untrite intuitive user interface allows you to search and explore all of the data as if you were asking a colleague that read all and knows all the information within the organisation. All presented in a easily digestible, actionable format either on a web-based dashboard, or embedded in the system you are already using.

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