Service Intelligence and Data Management Platform
Data is overwhelming. Company know-how is locked in most experienced people’s minds and in dispersed silos, hidden in free text. Untrite platform mines and makes sense of that data for an actionable solution. We apply state-of-art tech empowering teams to use that data to improve first time resolution, assess and mitigate risk, optimise service performance, and drive exceptional client experience.
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Integrated within your environment
Our platform sits on top of your existing information infrastructure. When it makes sense, we provide deep links to specific places within your documents, so you never have to keyword search your intranet again.
Using natural language
Built on top of a powerful connected platform, Untrite platform allows you to use the most natural form of communication – human language – to pull information you seek, allowing you to connect and interact with your existing in-house systems through simple integrations.
Task automation
We collect the data you know and trust into one place, then add our own special something to automate tasks to cut the mundane (and time-consuming) admin. That means tasks that used to take hours now take minutes or even seconds.
Recursive search
The way we designed our system allows for instant access to deep information within all linked systems, that means using information from one system to recursively surface relevant info within other systems
Military-grade security
Our systems follow strict security best-practices and comply with geolocation limitations. We’re SOC2 Type 2 certified, PCI compliant. Data is encrypted in transit and at rest. We can also deploy to your own cloud infrastructure where your data will never leave your DC.
Automatic taxonomy
Untrite AI is most useful in specific knowledge-heavy scenarios, where there is a lot of nuance and meta-knowledge – for example, in knowing where to look for a specific type of information, and where the experts that are answering the questions are highly-trained (and therefore expensive).
Continual learning
Our AI technology mimics humans' ability to continually acquire, fine-tune, and transfer knowledge and skills throughout their lifespan. It learns continuously, so the results are more accurate with your every interaction, eventually allowing for fully automated workflows.
Speech to text support
Our technology supports voice as a data capture, so you can interact with your data in your most natural way - by speaking. This allows for easier and faster information capture, which then leads to better decision making.
See our tool in action
Seeing in believing. Schedule a demo today to see how we can help you grasp all the knowledge you can use to drive profits up and keep costs down.
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