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What Is RPA?

Robotic Process Automation (RPA) is a relatively a new breed of technology which is drawing serious interest in the Process Automation space. After Cloud and Big Data, RPA is the next buzz word, an emerging trend and a new breed of technology gaining momentum in the era of Machine Learning and Artificial Intelligence.

RPA is a software or a software platform which allows you to create software robots who mimic human behaviour in a process environment, thus automating the process in question. For example, If there was a Data Entry process where a user would need to copy data from a web form and paste it in relevant form control of a  legacy system, then you could train a software robot to do it for you on a consistent, predictable basis.

BPM platforms, on the other hand, handle this scenario a little different. If you have worked on BPM projects you would have heard of Auto Activities or System Activities. These activities allow systems to exchange information and handle scenarios where you would want to automate certain human task provided you have API level or Database level access to those systems. Sounds complicated? Sometimes in fact it is a complicated process and does not need to be.

While RPA robots simply mimics human behaviour, BPM tackles same problem in a much more sophisticated way of automating human tasks. It can create problems if e.g system you wish to communicate with doesn’t have any programmatic interface or is in an external network environment which makes it impossible to integrate with.
Here is where RPA Platforms excel. They have a very sophisticated framework to configure software robots to intelligently capture and execute human activities non-programmatically, allowing to pass on tasks to a human agent when edge cases occur.
In case of BPM Platforms, you could still achieve the capabilities of RPA for certain scenarios. For example, you could use screen scraping tools to capture and perform keystroke and mouse actions, but it may not work in all cases.

Introducing RPA

Robots are here to stay. The faster you harvest their potential, the faster you create a competitive edge for your business. Robotic Process Automation delivers direct profitability while improving accuracy across organisations and industries. Designed to perform on a vast range of repetitive tasks, software robots interpret, trigger responses and communicate with other systems just like humans do. However, they are doing it much better: a robot never sleeps, makes zero mistakes and costs a lot less than an employee.

Boost your business

Enabling RPA to handle any processes will not only transform and streamline your organisation’s workflow. It will allow for superior scalability and flexibility within the enterprise, doubled by fast, tailored response to specific needs. Software robots are easy to train and they integrate seamlessly into any system. Multiply them, and instantly deploy more as you go. They constantly report on their progress so you can go even bigger and better by using operational and business predictability, while improving strategically.

Get it done in seconds

Software completes routine tasks 5x-20x faster than people – and they work 24/7 – so your team can handle unstructured problem-solving activities.

Instant ROI

Typically, one software robot can replace and outperform 3 workers. In less than 6-12 months, most high growth companies already have a positive return on investment. What’s more, potential further accumulative cost reductions can reach 20% in time.

SLAs always at 100%

People are prone to error, robots are not. Software automation lets you achieve 100% accuracy, as your robots repeatedly and unflaggingly perform their tasks exactly as programmed.

Creativity boost

With software automation in place, your employees can focus on the tasks that add the most value to your business and are a far better use of their time, let it be creative direction or business strategy.

Happier customers

When front office personnel is freed from mundane repetitive tasks, it results improved customer experience and 100% success in meeting service-level agreement requirements.

Higher employee retention

Non-stimulating, monotonous tasks at work are one of the main reasons why people quit. Freeing your employees from repetitive tasks directly affects retention metrics.