Manufacturing
Transforming Service Intelligence
When machine downtime costs thousands per minute, your service teams need instant access to specialist knowledge. Our AI platform, Untrite Mira, connects your experts' knowledge across departments, enabling faster resolutions and better resource utilisation.
Common service challenges in manufacturing
- Retiring workforce takes crucial expertise with them
- Years of specialist knowledge locked in individual minds
- Risk of losing tribal knowledge
- Multiple product variations and configurations
- Technical documentation scattered across systems
- Complicated troubleshooting procedures
- Limited availability of technical experts
- High cost of specialist engineer time
- Growing skills gap in manufacturing
- Costly machine downtime
- Pressure for first-time fix
- Need for rapid response
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How it works
How Untrite Mira transforms Manufacturing service
Key capabilities
Instant Knowledge Access
- Connect to all your technical documentation
- Search across manuals, guides, and past cases
- Find relevant solutions instantly
Expert Knowledge Capture
- Automatically document successful fixes
- Preserve retiring experts' knowledge
- Build a growing knowledge base
Real-Time Analysis
- Context-aware solution suggestions
- Pattern recognition in service cases
- Predictive maintenance insights
Cross-Department Collaboration
- Connect service teams with R&D
- Share insights between locations
- Break down knowledge silos
Smart Language Processing
- Multi-language support for global teams
- Technical terminology understanding
- Domain-specific terminology recognition
- Handles regional variations and acronyms
Performance Pattern Recognition
- Identifies recurring issues before they escalate
- Spots trends across machine types
- Suggests preventive maintenance timing
Case study
16 000 employees, 5.13 billion CHF
“Georg Fisher has placed significant emphasis on customer support as a fundamental pillar of their overall business strategy, with the ultimate goal of ensuring a sustainable and thriving enterprise. They have identified a crucial aspect of achieving this objective: the seamless integration of all available information within the company, accessible in multiple languages. By accomplishing this, they aim to empower service organizations and customers around the globe, enabling them to maximize the efficiency of their machining solutions. Thanks to the collaboration with Untrite, GF has been able to validate the significance and practicality of adopting forward-looking technologies like AI.”
Head of Customer Services Centre
The challenge
Some technical issues require collaboration with subject matter experts from different departments, such as engineering, design, or manufacturing. Identifying and reaching out to these experts can be challenging. Delays in connecting with the right experts prolong issue resolution and impact customer downtime.
Solution
Untrite platform helps engineers with troubleshooting. It surfaces relevant information from all available sources of information within the organisation. It also finds solutions to previous complex customer queries and automatically suggest them when a duplicate issues arise. By automating the information gathering we enable the engineers to focus on problem-solving and connecting with the customer.
Key results
2.6x more cases handled by existing teams
24% faster problem resolution
17% improvement in first-time fix rate
Higher customer satisfaction scores
Common Applications
Technical Support
- Faster troubleshooting
- Reduced escalations
- Better first-time fix rates
Field Service
- Mobile access to knowledge
- Real-time expert support
- Efficient parts identification
Training & Onboarding
- Faster technician training
- Access to best practices
- Continuous learning
Quality Improvement
- Pattern recognition
- Root cause analysis
- Process optimisation
Easy implementation process
Our proven implementation process has helped manufacturing leaders like Georg Fisher transform their service operations with minimal disruption and immediate results. Your teams can start using the system in less than two weeks, with no need to change existing processes or migrate data from your current systems. From day one, the platform creates value by surfacing relevant solutions, while continuously learning from each interaction to deliver ever-improving accuracy in your specific manufacturing context.