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Manufacturing

Industrial-grade AI for complex operations where your factory floor speaks in error codes and Untrite speaks fluent machine language.

Manufacturing is drowning in data silos. Machine manuals scattered across SharePoint. Error codes buried in SQL databases. Service tickets fragmented across SAP, Great Plains, and legacy systems. Your engineers waste hours hunting for answers that should take seconds to find.

Common service challenges in manufacturing

  • Retiring workforce takes crucial expertise with them
  • Years of specialist knowledge locked in individual minds
  • Risk of losing tribal knowledge
  • Multiple product variations and configurations
  • Technical documentation scattered across systems
  • Complicated troubleshooting procedures
  • Limited availability of technical experts
  • High cost of specialist engineer time
  • Growing skills gap in manufacturing
  • Costly machine downtime
  • Pressure for first-time fix
  • Need for rapid response

Watch a short demo

Industrial Mission Brief

OPERATIONAL INTELLIGENCE

Semantic search across technical documentation with real-time error code diagnosis and cross-system integration

MACHINE EXPERTISE

Automated machine taxonomy and part recognition with historical failure pattern analysis and predictive maintenance

FIELD SERVICE OPTIMISATION

Instant access to service procedures and schematics with multi-language support for global operations

Tactical Applications

Advanced intelligence systems designed for mission-critical public safety operations and officer protection.

ERROR CODE RESOLUTION

Instant access to machine manuals, historical cases, spare parts lists, and safety protocols for any error code

FIELD SERVICE ACCELERATION

Voice-activated technical support for factory floor technicians with hands-free operation capabilities

KNOWLEDGE TRANSFER OPERATIONS

Transform tribal knowledge into accessible expertise for rapid onboarding and continuous learning

Industrial Intelligence Framework

1. DOCUMENTATION INTEGRATION

Connect existing systems without disruption. Your workflows stay the same, but now they’re intelligent.

2. SMART SEARCH DEPLOYMENT

Engineers get natural language search across all technical documentation and historical cases.

3. PREDICTIVE OPERATIONS

System starts identifying patterns and recommending proactive maintenance before problems occur.

Case study

16 000 employees, 5.13 billion CHF

“Georg Fisher has placed significant emphasis on customer support as a fundamental pillar of their overall business strategy, with the ultimate goal of ensuring a sustainable and thriving enterprise. They have identified a crucial aspect of achieving this objective: the seamless integration of all available information within the company, accessible in multiple languages. By accomplishing this, they aim to empower service organizations and customers around the globe, enabling them to maximize the efficiency of their machining solutions. Thanks to the collaboration with Untrite, GF has been able to validate the significance and practicality of adopting forward-looking technologies like AI.”

Head of Customer Services Centre

The challenge

Some technical issues require collaboration with subject matter experts from different departments, such as engineering, design, or manufacturing. Identifying and reaching out to these experts can be challenging. Delays in connecting with the right experts prolong issue resolution and impact customer downtime.

Solution

Untrite platform helps engineers with troubleshooting. It surfaces relevant information from all available sources of information within the organisation. It also finds solutions to previous complex customer queries and automatically suggest them when a duplicate issues arise. By automating the information gathering we enable the engineers to focus on problem-solving and connecting with the customer.

2.6x more cases handled by existing teams

24% faster problem resolution

17% improvement in first-time fix rate

Higher customer satisfaction scores

Why Manufacturers Choose Untrite

BATTLE-TESTED IN HIGH-STAKES ENVIRONMENTS

If our AI can handle life-or-death police calls, your machine error codes are well within operational parameters.

 

NO SYSTEM REPLACEMENT REQUIREMENT

We’re the connective tissue on top of your existing infrastructure. Keep your SAP, SharePoint, and legacy systems.

PROVEN ROI IN REAL MANUFACTURING

Our clients see on average 3:1 ROI annual savings across support and field service operations.

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