Manufacturing
Industrial-grade AI for complex operations where your factory floor speaks in error codes and Untrite speaks fluent machine language.
Manufacturing is drowning in data silos. Machine manuals scattered across SharePoint. Error codes buried in SQL databases. Service tickets fragmented across SAP, Great Plains, and legacy systems. Your engineers waste hours hunting for answers that should take seconds to find.
Common service challenges in manufacturing
- Retiring workforce takes crucial expertise with them
- Years of specialist knowledge locked in individual minds
- Risk of losing tribal knowledge
- Multiple product variations and configurations
- Technical documentation scattered across systems
- Complicated troubleshooting procedures
- Limited availability of technical experts
- High cost of specialist engineer time
- Growing skills gap in manufacturing
- Costly machine downtime
- Pressure for first-time fix
- Need for rapid response
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Industrial Mission Brief
OPERATIONAL INTELLIGENCE
Semantic search across technical documentation with real-time error code diagnosis and cross-system integration
MACHINE EXPERTISE
Automated machine taxonomy and part recognition with historical failure pattern analysis and predictive maintenance
FIELD SERVICE OPTIMISATION
Instant access to service procedures and schematics with multi-language support for global operations
Tactical Applications
Advanced intelligence systems designed for mission-critical public safety operations and officer protection.
ERROR CODE RESOLUTION
Instant access to machine manuals, historical cases, spare parts lists, and safety protocols for any error code
FIELD SERVICE ACCELERATION
Voice-activated technical support for factory floor technicians with hands-free operation capabilities
KNOWLEDGE TRANSFER OPERATIONS
Transform tribal knowledge into accessible expertise for rapid onboarding and continuous learning
Industrial Intelligence Framework
1. DOCUMENTATION INTEGRATION
Connect existing systems without disruption. Your workflows stay the same, but now they’re intelligent.
2. SMART SEARCH DEPLOYMENT
Engineers get natural language search across all technical documentation and historical cases.
3. PREDICTIVE OPERATIONS
System starts identifying patterns and recommending proactive maintenance before problems occur.
Case study
16 000 employees, 5.13 billion CHF
“Georg Fisher has placed significant emphasis on customer support as a fundamental pillar of their overall business strategy, with the ultimate goal of ensuring a sustainable and thriving enterprise. They have identified a crucial aspect of achieving this objective: the seamless integration of all available information within the company, accessible in multiple languages. By accomplishing this, they aim to empower service organizations and customers around the globe, enabling them to maximize the efficiency of their machining solutions. Thanks to the collaboration with Untrite, GF has been able to validate the significance and practicality of adopting forward-looking technologies like AI.”
Head of Customer Services Centre
The challenge
Some technical issues require collaboration with subject matter experts from different departments, such as engineering, design, or manufacturing. Identifying and reaching out to these experts can be challenging. Delays in connecting with the right experts prolong issue resolution and impact customer downtime.
Solution
Untrite platform helps engineers with troubleshooting. It surfaces relevant information from all available sources of information within the organisation. It also finds solutions to previous complex customer queries and automatically suggest them when a duplicate issues arise. By automating the information gathering we enable the engineers to focus on problem-solving and connecting with the customer.
2.6x more cases handled by existing teams
24% faster problem resolution
17% improvement in first-time fix rate
Higher customer satisfaction scores
Why Manufacturers Choose Untrite
BATTLE-TESTED IN HIGH-STAKES ENVIRONMENTS
If our AI can handle life-or-death police calls, your machine error codes are well within operational parameters.
NO SYSTEM REPLACEMENT REQUIREMENT
We’re the connective tissue on top of your existing infrastructure. Keep your SAP, SharePoint, and legacy systems.
PROVEN ROI IN REAL MANUFACTURING
Our clients see on average 3:1 ROI annual savings across support and field service operations.